Where your information goes when you share it with NewLucky, how it's used, and how it's kept safe — it's all explained clearly on this page. We believe your data belongs to you, first and foremost.
How carefully your personal data is looked after at NewLucky
Everything from your password to your payment details is stored using industry-standard encryption. No sensitive information is kept in plain, readable form.
Your name, phone number, email address, or betting activity is never sold to advertisers or any third party. This is an absolute policy at NewLucky.
You can request to view, correct, or delete your data at any time. Ensuring these rights are upheld is NewLucky's responsibility.
We only collect the information necessary to provide our services — nothing more. Unnecessary data is neither requested nor retained.
Every piece of data sent from your browser to NewLucky's servers is transmitted securely via HTTPS. No one can intercept or read it in transit.
In the event of any data security incident, affected members will be notified as quickly as possible. Transparency is a core principle at NewLucky.
This Privacy Policy applies to all members using the NewLucky platform (newlucky.run). By registering, logging in, or using any service on NewLucky, you confirm that you have read and agreed to this policy.
NewLucky believes that you have ultimate authority over your own personal data. We collect information because it is necessary to deliver a quality service — only what is needed, nothing beyond that. Our Privacy Policy is aligned with international GDPR guidelines.
In plain terms: Your data is used solely to provide you with a better experience. It is never sold or misused. This policy aims to be fully transparent with you on that matter.
This policy works alongside NewLucky's Terms & Conditions and Responsible Gaming Policy. Reading all three documents together will give you a complete picture of your relationship with NewLucky.
NewLucky collects information in several ways — directly from you, through your use of the platform, and via technical means. Full details are provided below.
| Data Type | Example | Methods of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, NID number | Registration Form / KYC |
| Contact Information | Mobile number, email address, postal address | Registration Form |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Usage Data | Betting history, game logs, session duration | Automatic Logging |
| Device Information | IP address, browser, operating system | Cookies / Server Logs |
| Communication Records | Support chat and email conversations | Support System |
We do not collect your information from social media or any other third-party platform — data only comes to us through your direct interaction with us. It is our policy to be transparent about the purpose of any data collection before it takes place.
Each piece of information is used for a specific purpose only — it is never used beyond that purpose. The primary purposes are listed below:
If you no longer wish to receive marketing communications, you can opt out at any time through your account settings or by emailing support@newlucky.run. This will have no effect on your account or access to our services.
NewLucky does not sell your data. However, limited information may be shared with trusted third parties solely for the purpose of delivering our services. In every such case, a strict Data Processing Agreement (DPA) is in place.
Data may only be shared in the following circumstances:
To be clear: Your data is never shared with advertisers, data brokers, or any third party for commercial purposes. This is a core, non-negotiable principle at NewLucky.
All third parties with whom data is shared are bound by their own privacy policies and by data protection agreements with NewLucky. None of them are permitted to share your data further.
Cookies are used on the NewLucky website. Cookies are small files stored in your browser that help the site recognize you. They enable features such as staying logged in, remembering your language preference, and maintaining security.
Types of cookies we use:
You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site features. NewLucky does not use cross-site tracking or third-party advertising cookies.
Your data is never stored indefinitely. Each type of data has a defined retention period, after which it is securely deleted or anonymised so it can no longer be linked back to you.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Active account + 5 years after closure | Legal Obligation |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | AML Regulations |
| Support Conversations | 3 years | Service Quality Verification |
| Server Logs | 90 Days | Security Analysis |
| Marketing Preferences | Immediately upon opt-out | Withdraw Consent |
Certain data cannot be deleted before the legally required retention period has elapsed. Even in such cases, access to that data is kept as restricted as possible.
As a NewLucky member, you have certain important rights over your own data. These rights are recognized under international data protection law, and NewLucky is committed to upholding them.
To exercise any of these rights, email us at support@newlucky.run or reach out via live chat. Requests are typically processed within 30 days. In complex cases, this may extend up to 90 days, and you will be informed in advance if that is the case.
NewLucky strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.
Age is verified at the point of registration, and KYC documents may be requested in cases of doubt. If it is subsequently found that a member is under 18, their account will be closed immediately and all stored data will be deleted.
If you know of anyone under the age of 18 using NewLucky, please report it to support@newlucky.run. Protecting minors is a shared responsibility, and we appreciate your help.
NewLucky employs multiple technical and administrative measures to protect your data. Rather than relying on a single layer of protection, security has been built in depth, layer by layer.
Honestly, no one can guarantee 100% security. However, NewLucky adheres to the highest industry standards and continuously invests in improving its security measures. A dedicated team is on standby around the clock to respond swiftly to any incident.
NewLucky may update this Privacy Policy from time to time, typically in response to legal changes, technological updates, or changes in the scope of our services. Members will be notified in advance of any significant changes via email or through the platform.
The date of the most recent update is always shown at the top of this page. Continued use of the platform after any changes are made will be considered acceptance of the updated policy. It is a good habit to check this page from time to time.
Privacy Contact: support@newlucky.run — Send all requests for data access, correction, or deletion to this address. Using the subject line "Data Privacy Request" will help us process your request faster.
This Privacy Policy is available in both Bengali and English. In the event of any discrepancy between the two versions, the English version shall prevail. Our dedicated Data Protection Officer (DPO) is always available to help with any privacy-related concerns.
More than just rules — we genuinely care about your data
Your data is protected using the highest industry-standard encryption and security technologies.
Your data belongs to you alone. It is never shared with advertising companies or data brokers.
You have full control over your personal data — the right to view, correct, or delete it is always available to you.
We are always transparent and straightforward about how your data is used. There are no hidden agendas.
Common member questions about viewing betting history and claiming welcome bonuses
You've read the Privacy Policy — now register with confidence. Your data is protected to the highest standard, and you'll receive a 100% welcome bonus on your first deposit.