This page sets out all the terms of use for the NewLucky platform in plain, easy-to-understand language. Taking a moment to read through before registering can save a lot of confusion later. We want every member to make a fully informed decision.
The most important things every NewLucky member needs to know
You must be at least 18 years old to open an account on NewLucky. Each individual may register one account only.
Specific rules apply to deposits and withdrawals. You must use a payment method registered in your name, and KYC verification may be required.
Each bonus has its own wagering requirements. Bonus funds cannot be withdrawn until they have been wagered the specified number of times.
Account misuse, bonus abuse, and any form of fraudulent activity are strictly prohibited. Accounts found in violation may be suspended or permanently closed.
Your personal information is stored with the highest level of security. A strict policy is followed regarding any sharing of data with third parties.
NewLucky is committed to responsible gaming. Members can set their own limits and take a break at any time. Special measures are in place to protect those under the age of 18.
These Terms and Conditions apply to the NewLucky platform (www.newlucky.run) and all associated services. By registering, logging in, or using any feature of the platform, you are considered to have fully read and accepted these terms.
NewLucky is an online betting and casino platform operating under an international gaming license. We provide services tailored specifically for members in Bangladesh. All games, betting markets, and payment options available on the platform are governed by these Terms & Conditions.
Important: These terms have been written in plain language to ensure every member can understand them easily. If anything is unclear, please reach out to us at support@newlucky.run.
In addition to these Terms & Conditions, our Privacy Policy and Responsible Gaming Policy also apply. Together, these three documents form the legal foundation of the relationship between NewLucky and its members.
To open an account with NewLucky, you must provide accurate and complete information in the registration form. NewLucky reserves the right to close any account registered with false or incorrect details at any time, and funds held in such an account may not be returned.
Each member is permitted one account only. If the same individual is found operating multiple accounts, all accounts will be closed and all associated bonuses will be cancelled. Information required at registration:
Account security is the member's own responsibility. Please do not share your password with anyone. If you suspect any unauthorized access to your account, contact support immediately.
You must be at least 18 years old to use NewLucky. Minors are not permitted to open an account. Age is confirmed at the time of registration, and KYC (Know Your Customer) documents may be requested at any time for age verification purposes.
Warning: Protecting minors from gambling is our highest priority. Where an account is deemed suspicious, all activity will be suspended until proof of age is provided.
KYC verification typically requires one of the following documents:
Withdrawals above a certain limit will not be processed until KYC verification is complete. This is part of international Anti-Money Laundering (AML) compliance and is also in place for the protection of our members.
Deposits on NewLucky are currently available via bKash, Nagad, and Rocket. The minimum deposit amount is ৳500. Deposits are usually instant, though in some cases processing may take up to 30 minutes.
Deposits must be made from a payment account registered in the member's own name. Funds sent from another person's account will not be accepted, and the transaction may be cancelled or the account suspended. Full details on daily deposit limits can be found in your account settings.
KYC verification must be completed before withdrawals can be processed. The minimum withdrawal amount is ৳500. Most withdrawal requests are processed within 1–3 hours, though larger amounts may require additional verification and take longer.
Withdrawals can only be made to the same payment method used for the deposit. For example, if you deposited via bKash, your withdrawal will be returned to bKash. This is part of our anti-money laundering policy.
To withdraw funds derived from a bonus, the wagering requirements for that bonus must be met. Until wagering is complete, the bonus balance cannot be withdrawn — only your original deposited funds will be available for withdrawal.
NewLucky does not charge any withdrawal fees. However, any fees imposed by your payment provider are the member's responsibility. Daily withdrawal limits — both in amount and number of transactions — may apply and will vary depending on your account tier.
Once a bet is confirmed, it cannot be changed or cancelled. Any bet placed after a betting market has closed will not be accepted, and the stake will be refunded.
Odds move quickly in live betting. There may be a difference between the odds displayed when you place a bet and the odds at which it is actually accepted — this is known as 'price movement' and is completely normal. NewLucky reserves the right to void any bet accepted at abnormal odds resulting from a system error.
In certain circumstances, a bet may be cancelled or declared void:
If one selection in an accumulator bet is voided, the bet will continue with the remaining selections — the voided selection's odds will be counted as 1.00.
NewLucky offers a range of bonuses — welcome bonus, free bets, free spins, cashback, and accumulator boosts. Each bonus comes with its own wagering requirements and expiry period.
A wagering requirement means the bonus amount must be used in betting a specified number of times. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place ৳10,000 in bets before the bonus funds can be withdrawn.
Bonus Abuse Prohibited: Using manipulative tactics to meet bonus wagering requirements — such as reverse betting or claiming the same bonus across multiple accounts — is considered bonus abuse and may result in account termination.
Full terms for each bonus promotion are listed on that promotion's page. If wagering requirements are not completed before the bonus expires, the bonus balance will be cancelled — however, your original deposited funds will remain unaffected.
The following activities are strictly prohibited on the NewLucky platform. If any of these are proven, the account will be suspended immediately and the balance may be forfeited.
NewLucky reserves the right to monitor any suspicious activity and, where necessary, may share relevant information with the appropriate legal authorities.
NewLucky reserves the right to temporarily suspend or permanently close any account at any time without prior notice, particularly where a breach of the terms is suspected or confirmed.
Members can also temporarily suspend their own account at any time. This feature is part of our responsible gaming framework and may be used for any reason. To permanently close an account, please contact support.
Any remaining balance must be withdrawn before an account is closed. If an account is closed due to a breach of our terms, any bonuses received and related winnings may be forfeited.
NewLucky collects, stores, and processes members' personal data for the purpose of delivering platform services and ensuring security. Full details of how your data is used can be found in our Privacy Policy.
Member data is never sold to third parties. However, information may be shared in the following circumstances:
Members may request to view or update their personal information at any time. Please contact us at support@newlucky.run for assistance.
NewLucky firmly believes that gaming is a form of entertainment — not a source of income. We want every member to play safely and enjoy the experience. The following tools are available to help:
These limits are easy to set but not easy to reduce or remove — a cooling-off period applies for your protection. If you feel that gaming is having a negative impact on your life, please reach out to our support team. We are always ready to help.
NewLucky reserves the right to modify or update these Terms and Conditions at any time. Members will be notified of significant changes in advance via email or through the platform. Continued use of the platform after any changes have taken effect will be regarded as acceptance of the updated terms.
For any questions or disputes relating to these terms, please contact our support team in the first instance. We typically respond within 24 hours, and most matters can be resolved through discussion.
Contact: support@newlucky.run — You can typically expect a response within 24 hours. For faster assistance, use the Live Chat on the platform.
These Terms & Conditions are available in both Bengali and English. In the event of any discrepancy in interpretation between the two versions, the English version shall prevail. NewLucky's decision is final on all matters relating to these Terms & Conditions.
What we stand by beyond the Terms & Conditions
No hidden terms. Every bonus comes with clearly stated conditions, and our support team is always on hand to help with any questions.
Winnings are never withheld. Once the relevant conditions are met, withdrawals can be made immediately. Legitimate winnings are never voided without cause.
Your personal and financial information is yours alone. It is never sold to or misused by third parties.
In the event of any dispute over the terms, we always aim for a quick and straightforward resolution. Support is available in Bengali 24/7.
Common Member Questions on Understanding Odds & Password Recovery
Playing with a clear understanding of the rules is always the smart move. Register now and get a 100% welcome bonus on your first deposit — with transparent terms and no hidden strings attached.